At Yarlmart, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the conditions outlined below. By shopping with Yarlmart, you agree to the terms of this Return & Refund Policy.

You can request a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Certain items, including perishable goods, personal care products, and customized items, are not eligible for returns due to hygiene and safety reasons.

To initiate a return, please contact our support team at admin@yarlmart.lk or call us at 021 222 1103. You will need to provide your order number, item details, and reason for the return. Once your return request is approved, we will provide further instructions on returning the product. Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Once we receive the returned item, our team will inspect it to ensure it meets our return eligibility criteria. If approved, we will process the refund to your original payment method within 14 days. Refund processing times may vary depending on your bank or payment provider. Ineligible returns will not be refunded and may be sent back at the customer’s expense.

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery. We will arrange for a replacement or issue a full refund at no additional cost. Please provide clear photos of the item and packaging to help us process your claim efficiently.

Yarlmart reserves the right to refuse returns or refunds if the returned product does not meet our policy criteria. We may also limit or decline refunds for customers with excessive return requests.

For any questions or concerns regarding our Return & Refund Policy, feel free to contact us at admin@yarlmart.lk or call 021 222 1103. We are here to assist you and ensure a smooth shopping experience!