Refund policy

Yarlmart Refund Policy

At Yarlmart, we strive to ensure a satisfying shopping experience for all our customers. If you are not entirely satisfied with your purchase, we're here to help.

Eligibility for Refunds

  1. Damaged or Defective Items: If the item you received is damaged or defective, you are eligible for a refund or exchange. Please contact our customer service team within 7 days of receiving the product.

  2. Incorrect Items: If you received an incorrect item, you are eligible for a refund or exchange. Please contact our customer service team within 7 days of receiving the product.

  3. Return Period: All refund requests must be made within 30 days of the purchase date.

Conditions for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • You must have the receipt or proof of purchase.

Refund Process

  1. Refund Request: To initiate a refund request, please contact our customer service team at [customer service email] with your order number, details of the product, and the reason for the return.

  2. Review and Approval: Our team will review your request and notify you of the approval or rejection of your refund.

  3. Return Shipping: If your refund request is approved, you will be responsible for paying the return shipping costs. Shipping costs are non-refundable.

  4. Inspection: Once we receive the returned item, we will inspect it and notify you of the status of your refund.

  5. Refund Processing: If your return is approved, we will process the refund to your original method of payment within [number of days, typically 5-10 business days].

Non-Refundable Items

Certain items are non-refundable:

  • Perishable goods (e.g., food, flowers)
  • Custom or personalized items
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Contact Us

If you have any questions about our refund policy, please contact us at:

  • Email: [customer service email]
  • Phone: [customer service phone number]
  • Address: [company address]

Thank you for shopping with Yarlmart. We appreciate your business and are committed to providing a seamless shopping experience.

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